Terms & Conditions

These Terms and Conditions, our Privacy Policy, and our Cookie Policy govern your use of the ukdeedpollfirm.com website (UK Deed Poll Firm site, or this site) and your relationship with the UK Deed Poll Firm (We, or Us), a UK based site owned by Denning Force Ltd. Upon these terms we will draft and send your Deed Poll to you and/or provide any service to you that is listed on Our Deed Poll website (“Services).

Please read these terms and conditions carefully as they affect your rights and liabilities under the law. These Terms will apply to any contract between us for the provision of the Services to you (“Contract”). If you refuse to accept these Terms, Privacy Policy and/or Cookie Policy, you will not be able to order a Deed Poll from us.

Guarantee of acceptance

We guarantee. Subject to clause 2 below, that a Deed Poll issued by us will be accepted as documentary evidence of a change of name by U.K. government department including HM Passport Office, the DVLA and/or any other government agencies. If our Deed Poll is not accepted by any such body, subject to clause 2 below, we will give you a full refund.

Exceptions to our guarantee of acceptance

Our guarantee will not apply in the following circumstances:

Where the body you have notified of your change of name is outside the UK;
Where you are not a British national or do not have a British passport;
Where you have applied for a Deed Poll for a child, and have not obtained the written consent of all persons with parental responsibility;
Where you do not immediately proceed to use your new name;
Where you do not notify all appropriate public bodies or record holders of your change of name;
Where you have supplied to us false or inaccurate information;
Where you have not correctly signed, dated and witnessed your Deed Poll;
Where your notification to the UK body or record holder did not contain all necessary documents such as the additional documentary evidence sometimes required by record holder, or contained incorrect or misleading information;
Where for technical reasons, the UK body or record holder could not process your change of name;
Where your new name is not accepted by the UK body or record holder for any reason;
Where you are currently detained under the Mental Health Act, or lack the capacity to make decision to change your name;
Where you have failed to supply to us a copy of the letter from the non-accepting UK body or record holder stating that the Deed Poll could not be accepted; and we have spoken to the body to verify that reason for the non-acceptance and had the opportunity to get your Deed Poll accepted.

3. Reasons to refuse to process your Deed Poll

We reserve the right to refuse to process your Deed Poll. We will refuse a deed poll application with any name where:

We have reason to believe that you have chosen new name with the intention to of committing fraud;
We have reason to believe that your new name is potentially against the law;
We have reason to believe that your new name promotes racial or religious hatred, derides minorities, or promotes the use of drugs;
We have reason to believe that the proposed new name is demeaning in the case of a child application;
Your new name contains symbols, or punctuation marks other than hyphens or apostrophes, is too long, or is likely to be refused by any government body or record holders.

The Process

Subject to clause 3 above and that your address is in the UK, if we receive your application before 3 pm on a working day, we will send you an e-mail confirmation of our receipt of your application on the same day. We will within 2 working days send you by 1^st class post:

Your Deed Poll;
Any duplicate copies of your Deed Poll;
Guidance notes to help you with how to sign and witness your Deed Poll;
List of relevant organisations which you may wish to notify of your name change; and
Draft covering letter for you to use when notifying organisations of your name change.

Payment

Payment is required in full before we will start processing your order. Where payment is by debit or credit card, payment is deemed to have been made when we obtain authorisation from your debit / credit card company. Where payment is by PayPal, payment is deemed to have been made when we receive the funds into our PayPal account. Where payment is by bank transfer, payment is deemed to have been made when we receive the funds into our bank account.

Cancellation, Corrections, Mistakes and Refunds

UK Deed Poll Firm provides services that generate customised deed poll documentation for each customer, requiring time and care to fulfil. Therefore, once we have proceeded to process your application, we cannot offer you a refund.
Underregulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , a deed poll would be classed as goods made to the consumer’s specifications or which are clearly personalised, and thus it’s exempted from the right to cancellation under those regulations. This means that you cannot return your deed poll documentation to us for a refund.
If we make a mistake on your deed poll, we will correct the mistake and issue new deed poll documentation within 2 working days of being notified by you of the mistake, despatched by the same delivery method you originally requested, and entirely without charge, provided the information you supplied to us in your application was correct.
If we make a mistake on your deed poll as a result of a mistake on your application, we will correct the mistake and send you new deed poll document within 2 working days of being notified by you of the mistake and upon payment by you of £9.00 processing fee.
If eligible, any refund made to you will be made by the same method used by you in making your payment to us. We will make any such payment within 30 days of making our final assessment of the circumstances to which the refund relates.
Your statutory rights are not affected.

7. Confidentiality and Intellectual Property

We agree that we shall keep confidential any information provided to us by you in accordance with the law. All design, computer code (including but not limited to HTML, CSS, and JavaScript), text, graphics and their selection or arrangement are protected by copyright, trademarks, database and other intellectual property rights.

You may retrieve and display the content this website, electronically store the content or print one copy of such content for your own personal use, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purpose any of the materials or content on this website without written permission us.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control including but not limited to:

An act of God, flood, fire, the elements, explosion, lightning damage, electromagnetic interference;
War, civil commotion, strikes or lockouts, industrial dispute, blackout or other failure of energy or power supply, notwithstanding that we have taken all reasonable steps to procure the same;
Shortage of labour, breakdown or partial failure of our computer systems, data corruption, interception, delays and/or any external compromise of security;
Any late receipt of your specifications or other necessary information;
Acts, order, or regulations of Government; and/or
Any other cause whatsoever beyond our reasonable control.
Where we are affected by Force Majeure, the time of delivery of the services shall be extended by a period of the Force Majeure.

Limitation of liability and Exclusions

We make no representations and/or warranties of any kind with respect to the Website, or its content and disclaim all such representations and/or warranties, whether express or implied, to the fullest extent permitted under English law.

We make no representations and/or warranties about the accuracy, completeness, and/or suitability for any particular purpose of the information and related graphics published in this website. We shall have no liability that any software or the server that makes it available shall be free of viruses or any other harmful components.

You are responsible for configuring your information technology, compute programmes and platform in order to access this website. You should use your own virus protection software. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website. You must not attack the website via a denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities, and we will disclose your identity to them. In the event of such a breach, any rights obtained by you under the Terms shall immediately cease to operate.

To the full extent of allowed by English law, you agree that we will have no liability to you or any third party for any:

Consequential, special, indirect, financial, economic, or other similar losses (including the loss of profits and/or damage to reputation, loss of anticipated savings, wasted expenditure, loss of privacy and loss or data); and/or
Compensation and/or other ancillary financial payment you may be and/or become subject to.
Our total liability to you shall not exceed the total sum paid by you to use the services.
You shall be under a duty to mitigate any loss, damage, costs or expenses that you may suffer.
Each of the limitations and/or exclusions in this contract shall be deemed to be repeated and shall apply as a separate provision for each of the following:

Liability for breach of contract;
Liability in tort (including negligence); and
Liability for breach of statutory duty;

Nothing in the contract shall exclude or limit our liability for death or personal injury due to negligence or any liability which is due to fraud or any other liability which it is not permitted to exclude or limit as a matter of law.

We make no representation that the website is applicable or appropriate for use outside the UK. Accessing the website from other countries may be illegal, and we accept no liability for using the website from outside the UK. If you are accessing the website from outside the UK, you are under sole responsibility for such access and are fully responsible for complying with local and/or applicable laws.

All third-party rights are excluded, and no third parties shall have any rights to enforce the Contract between us. The Services are provided by us without any warranty or guarantee, except as provided by clauses 1 and/or 2 above.

Applicable Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Company Information

The UK Deed Poll Firm site is owned and operated by Denning Force Ltd, a private limited company registered in England & Wales. Our registered address is: 16 The Concourse, London, NW9 5XA.